Frequently Asked Questions

1. What is the price of ELOOP products?

ELOOP currently has 2 devices for towing bicycles. Their prices are as follows:
ELPBLK(Black ): 69.9 EURO
ELPBLKORA(Black+Orange ): 72.9 EURO
Prices for all products can be found in the “Shop now” section of this website.

2. How about the shipping cost?

We deliver our products all over the world and offer free shipping globally.

3. When will I get my ELOOP?

It depends on the actual logistics situation.

But at present, we have stock in the warehouse, and we will ship it immediately once we receive your order, ensuring that the traction rope can be delivered to you as quickly as possible.

4. Does ELOOP have a warranty?

Yes, every products have 2 years warranty.

5. Can I tow my bike if it doesn't have screws in the stem?

Yes, simply wrap a thick cable tie on the stem of the bike you want to tow to hook it up to the MTB cable.

6. Can I use ELOOP products on kids bikes (20”/24”)?

Absolutely, as long as it’s placed correctly.

7. Can it be installed on the seat rails?

ELOOP can be attached to any part of the bike. It is the most versatile.

8. Can it be installed on telescopic seatposts?

Yes, as long as it is placed on the fixed part of the seat post, as low as possible.

9. Can it be used with carbon seatposts?

In that case, we can’t completely guarantee that ELOOP will not cause damage to the towing bike.

However, if the seat post is attached correctly into the frame and ELOOP is placed as low as possible, it’s unlikely it will cause damage to the frame.

10.Does it fit a 34.9 mm seatpost?

The ELOOP can be used with all bikes.

11.How much weight can ELOOP products tow?

The maximum towing weights are as follows: 150kg

12.Can ELOOP products be used with an e-bike?

Yes! ELOOP is the specifically designed for electric and normal bicycles, and has a more compact and lighter design and can be used with e-bikes occasionally and with caution.